FAQs
REFUNDS & RETURNS
We accept returns for eligible physical books within 30 days from the delivery date. Items must meet the conditions outlined in our Refund & Returns Policy, including being materially different from the listing, damaged upon arrival, or not received.
Return shipping costs depend on the reason for the return. If the return is due to our error or a defective item, return shipping may be covered. For other approved returns, shipping costs may be the customer’s responsibility.
To start a return, please contact our support team at [email protected] with your order number, photos (if applicable), and a brief explanation of the issue. Our team will review and guide you through the next steps.
Approved refunds are issued to the original payment method after the returned item is received and inspected. Please allow 5–7 business days for the refund to appear, depending on your bank or payment provider.
We do not offer direct exchanges. If eligible, you may return the original item according to our policy and place a new order for the correct book.
ORDERING & CANCELLATION
Yes, orders may be canceled if they have not yet been processed or shipped. Once an order enters fulfillment or has been handed to the carrier, cancellation may no longer be possible.
Please contact us as soon as possible at [email protected] with your order number and the subject line “Cancel Order.” Cancellation requests are reviewed promptly but are not guaranteed once processing has begun.
Shipping addresses can only be updated before the order is processed for shipment. Once the order has been prepared or shipped, address changes are no longer possible.
For accuracy and inventory control, items in an existing order cannot be modified. If your order is still eligible for cancellation, you may cancel and place a new order with the correct items.
If your order has already shipped, it cannot be canceled or modified. You may refer to our Refund & Returns Policy for available options after delivery.
SHIPPING
We currently ship to all 50 U.S. states and Washington, D.C. Shipping availability may be limited for certain address types depending on the carrier.
Shipping costs vary based on the selected shipping method and destination. Final shipping fees are calculated and displayed at checkout.
Estimated delivery times vary by shipping method, typically ranging from 1 to 10 business days after shipment. Delivery times are estimates and may be affected by carrier conditions.
Orders are usually processed within 1–3 business days after payment confirmation, excluding weekends and U.S. public holidays.
Yes, when tracking is available, a tracking number will be emailed to you once your order ships. Tracking updates may take several days to appear.
If your package shows as delivered but you have not received it, please contact us promptly. We will assist with an investigation and determine the appropriate resolution based on carrier findings.
PRODUCT INFORMATION
Book condition is clearly described on each product page. Conditions may range from new to used, and any notable wear or defects will be disclosed.
Used books may not include supplementary materials unless explicitly stated in the product description. Please review listings carefully before purchasing.
Yes. We only offer authentic, legally sourced books. We do not sell counterfeit, pirated, or unauthorized copies.
ACCOUNT & PAYMENT
You may place an order with or without creating an account. However, creating an account allows you to track orders and manage your information more easily.
We accept major credit and debit cards through secure third-party payment processors. Available payment methods are displayed at checkout.
Yes. All payments are processed using industry-standard security measures. Eduleaf does not store full payment card details.
CONTACT & SUPPORT
You can reach our support team by emailing [email protected]. Please include your order number for faster assistance.
We typically respond within 12–24 hours during business days.
No. Eduleaf operates exclusively online and does not have a physical retail location.
