Refund and Returns Policy

Thank you for shopping at Eduleaf. We want to ensure a clear and fair return and refund process for all customers. Please read this policy carefully before placing an order.

This policy applies to all purchases made directly through https://eduleaf.us.

1. Return Eligibility & Timeframe

You may request a return or refund within 30 calendar days from the date your order is delivered or marked as delivered.

Requests submitted after this period may not be approved unless required by applicable law or due to exceptional circumstances such as delivery failure or product defect.

2. Eligible Items

Only physical products are eligible for return under this policy.

To qualify for a return, items must:

• Be unused and in original condition

• Include original packaging and any included materials

• Not show signs of wear, damage, or alteration

• Be accompanied by valid proof of purchase

3. Items Not Eligible for Return or Refund

Return or refund requests will not be accepted if:

• The request is made after 30 days

• The item has been used, damaged, or altered after delivery

• Original packaging or materials are missing

• The request is based on personal preference, change of mind, or no longer needing the item

• The product was delivered through a non-physical or electronic access method

4. When Are You Eligible for a Refund?

You may be eligible for a refund if:

• The item received is materially different from the product description

• The item arrives damaged or defective (e.g., torn pages, water damage, broken spine)

• The wrong item or edition was sent

• The order was not delivered and tracking fails to confirm delivery within a reasonable timeframe

5. How to Request a Return or Refund

To initiate a return or refund request, please contact us at:

Email: [email protected]
Subject line: Return & Refund Request – Order #XXXXX

Please include:

• Your order number

• A brief description of the issue

• Photos of the item and packaging (if applicable)

Our support team will review your request and provide further instructions.

6. Return Shipping

If the return is due to an error on our part (wrong item, damaged item, or defect):

• We will cover return shipping costs or provide a prepaid return label

For all other approved returns:

• Customers are responsible for return shipping costs

• We recommend using a trackable shipping method

7. Inspection & Approval

All returned items are inspected upon receipt.

We reserve the right to reject a return or issue a partial refund if the item does not meet the eligibility requirements outlined in this policy.

8. Refund Processing

If your return is approved:

• Refunds will be issued to the original payment method

• Processing time is typically 5–7 business days after inspection

• Depending on your bank or card issuer, it may take an additional 3–10 business days for the funds to appear

Original shipping fees are non-refundable unless the return is due to our error.

9. Exchanges

We do not offer direct exchanges.

If you wish to purchase a different item, please place a new order after your return is completed.

10. Refused or Undeliverable Shipments

If an order is returned to us due to an incorrect address, refusal of delivery, or failure to collect the package:

• Additional shipping fees may apply for re-shipment

• Refunds, if issued, may exclude original shipping costs

11. Abuse of Policy

We reserve the right to refuse returns or refunds in cases of suspected abuse, excessive requests, or fraudulent activity.

12. Contact Information

If you have any questions regarding this Return & Refund Policy, please contact us:

Eduleaf
Email: [email protected]